Cancellation and return

cancellation policy

The following applies to all standardized articles:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must inform us (Crystal and Sage - Linda Schiller, hallo@crystalandsage.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. an e-mail). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Please return the jewelry in its original and adequate protective packaging.

Shipping address for returns:

Linda Schiller

Rigaer Str. 1

10247 Berlin

The purchase amount will be refunded to you after receipt of the ordered goods. A full refund is only possible if the jewelry is in an undamaged condition.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Shipping address for returns:

Linda Schiller

Rigaer Str. 1

10247 Berlin

E-mail:

hallo@crystalandsage.com